I’m leaving for St. Louis tomorrow afternoon for the Christmas weekend, and I’ll be back the middle of next week. Here’s hoping you and yours have a Happy Holidays!

From: kringle@northpole.org
To: support@sleightech.com
Subject: Compatibility problem

Hello sleightech support,

I’ve been using your sleighs for years. While I very much enjoyed the analog models for a long time, the elves have finally convinced me to upgrade to your new SleighXP model. I’ve already taken it out for a few trial runs, but I think I’m still having a little problem.

I’ve installed all of your recommended modules, including the old Blitzer, Prancer, and Dasher plugins. I even installed the brand new Rudolph beta, but that’s the one I think I’m having a problem with. Every time I try to include it in the runtime, I keep getting thrown a NameCalling error. Apparently none of the other modules want to run Reindeer game simulations with the Rudolph beta. Is this a known bug? Or am I running something incorrectly?

Kris Kringle

From: econlon@sleightech.com
To: kringle@northpole.org
Subject: Re: Compatibility problem

Mr. Kringle,

Thanks for your note. We appreciate your business, and we’re happy to help you with your problem. Are you running the modules in correct order? Keep in mind that they do need to be loaded in a specific configuration order. Also, this NameCalling error– does it include Laughing? If the modules are running the Laughing process at each other, we may have bigger issues in play.

Finally, make sure that Rudolph’s RedNose toggle is set to ‘on.’ That might account for a discrepancy as well. Let me know what you find.

Ed Conlon

Ed Conlon
Technical Support Manager
Sleightech, Inc. “Getting you there with bells on”

From: kringle@northpole.org
To: econlon@sleightech.com
Subject: Re: Compatibility problem

Hey Ed,

Thanks for your quick reply– you’re definitely going in the “good” MySQL table.

As for the problem, I did check what you asked. I am definitely calling them in order– You know, “Dasher and Dancer and Prancer and Vixen, Comet and Cupid and Donner and Blitzen.” But again, you’ll recall, I’m having issues with the most famous plugin of all: the Rudolph beta (I read about it on both Slashdot and Digg).

The NameCalling error does include a Laughing process– apparently the other modules are both Laughing at Rudolph and NameCalling at the same time.

But I checked, and the RedNose toggle was not, I repeat not, set to ‘on.’ Does that make a difference? Please let me know as soon as possible, as I have a large flight project due by the 25th, and I’m pretty sure skies may be foggy at that time. Thanks again for your help.

Kris Kringle

From: econlon@sleightech.com
To: kringle@northpole.org
Subject: Re: Compatibility problem

Kris,

That will do it! The Rudolph beta is actually a guidance module. Not only does the RedNose toggle need to be set to ‘on,’ but he needs to be placed at the end of the load order– namely, the head of the run sequence. Set his RedNose on, and place him in the guidance of your system. After that it should be easy flying.

Ed Conlon

Ed Conlon
Technical Support Manager
Sleightech, Inc. “Getting you there with bells on”

From: kringle@northpole.org
To: econlon@sleightech.com
Subject: Re: Compatibility problem

Ed,

Amazing! I did what you said, and that RedNose is terrific! I fully expect my flight project to go perfectly, despite the fog. Also, as soon as the other modules ran under the Rudolph beta, the NameCalling and Laughing processes reset, and I finally got the ShoutedwithGlee process running. You guys have done a great thing here! This module you’ve created will surly go down in his-tor-ee!

Thanks again– and be sure to look for something nice under your tree, Ed! Merry Christmas to all, and to all a good night!

Kris Kringle